Mr. Logo Customer Service Policies

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Shipping Policy

Orders are typically shipped the following business day, however, in many cases orders ship the same day.  

Our primary shipping method within the United States is U.S. Postal Service Priority Mail, with delivery confirmation. On a case by case basis, our shipping department has the option to use a different method of shipping, such as UPS, FedEx or DHL. In all cases, you will receive a tracking number via e-mail when your order ships.

To request special handling or a specific carrier, please contact our Customer Service Department toll-free from within the U.S. at:

1-866-730-4833

From outside the U.S. at:

+1-314-457-1100

Or

Following shipment, orders are typically received by the purchaser within 3-5 business days; they sometimes arrive sooner and can take slightly longer in some cases. Order received on Saturday, Sunday or holidays ship on the next business day.

1. You will receive an e-mail from our system confirming the receipt of your order.  

2. You will receive an e-mail with the respective shippers tracking number.

INTERNATIONAL ORDERS

Upon receipt of your international order, we will contact you via e-mail with your exact total (including shipping) and will then ship upon your approval via return e-mail. It is vital that you reply to our e-mail quoting the total amount for your order, including shipping, as we cannot ship until this authorization is received.

Payment Policy

Credit Cards
MR. LOGO accepts VISA, MasterCard and Discover credit cards for all purchases. We also accept PayPal and are a PayPal Certified Merchant. Your current billing address and phone information must be included with every order. Billing information must be able to be verified with the issuing bank. If this information cannot be verified with the bank, the order will result in a cancellation.

Check or Money Order
If you prefer, you may send a check, money order or cashiers check drawn on US funds to the address below. Prepaid orders will not ship until payment has been received. If you pay with a check, we will need to wait until the check has cleared your bank to ship your order.  Orders paid for with certified funds will ship upon receipt. We do not ship COD. Check or money order payments must include the price of the order, the shipping fee, and MO sales tax (for Missouri residents only).Call Customer Service at 866-730-4833 or 314-457-1100 for exact shipping rates.

The following must be included with your payment: your name, address, telephone number, quantity and product you wish to purchase. Please make check or money order payable to MR. LOGO USA.

Our mailing address is:

MR. LOGO
101 West Argonne Drive #50
St. Louis, Missouri 63122

Currency
All payments must be in US Dollars.

Sales Tax
Sales tax is charged on shipments to Missouri only.

Return Policy

You may return most new, unopened purchases within 10 days of the delivery date. Upon receipt, we will provide a credit, replacement, or refund subject to the conditions described below. All returns must be approved:

1. Contact our Technical Support Department at 1-314-457-1100

2. Ask for a Return Authorization Number (RA).

All returns must have the RA number clearly marked on the outside of the package.

We cannot accept returns of items that have been opened; therefore, all returns must be in their original factory packaging with the seal unbroken. We reserve the right to return opened products to the sender at the sender's expense. Defective items will be replaced with the same item, upon return.

Please send authorized returns to:

MR. LOGO
101 West Argonne Drive #50
St. Louis, Missouri 63122
RA #:__________

We appreciate your business and are certain that you will find us pleasant, informative and accommodating. In the event that you have a problem with an order, we will do everything possible to resolve the issue.

Privacy Policy

Thank you for visiting our web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note:
The privacy practices set forth in this privacy policy are for this web site only. If you follow links to other web sites, please review the privacy policies posted at those sites.

Collection of Information
We collect personally identifiable information, like names, postal addresses, e-mail addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request only. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists. We do not sell, rent or otherwise convey to unrelated third parties any of the information that you provide us with. We do not, at this time, send e-mails to our client or prospect base unless it is a communication regarding a specific order, a request for information or in reply to a request for support.

Cookie/Tracking Technology
The site does not use cookie and tracking technology.

Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and, in some cases, contractors (who have agreed to keep information secure and confidential) have access to this information. Any e-mails and newsletters from this site allow you to opt out of further mailings. We do not, at this time, send any e-mails to our client or prospect base unless it is a communication regarding a specific order, a request for information or in reply to a request for support.

Privacy Contact Information
If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:

MR. LOGO
101 West Argonne Drive #50
St. Louis, Missouri 63122

314.457.1100  local
314.457.1101  fax

TOLL FREE: +1-866-730-4833

Monday - Friday   8:30 a.m. to 5:00 p.m.

e-mail:

QUESTIONS?

Call us toll free at 1-866-730-4833 or

 

Questions?   Call NOW: 1-866-730-4833 (toll free)